Skip to content
English Chevron
USD Chevron

FAQ

Answers to most common questions about products, orders, shipments, and payments.
About Our Products
ARE THE PRODUCTS NATURAL AND ORGANIC? Plus

Each product in our line is 100% natural, with no chemical additives, synthetic fragrances, or SLS. Approximately 95% of all our ingredients are certified organic and sourced from small farmers and producers

CAN I PUT OIL ON MY FACE? Plus

We believe that applying the right oil to your face can make a difference. It can often help balance overactive sebum production. We recommend our calendula serum for oily, acne-prone, or inflamed skin.

ARE THE PRODUCTS VEGAN? Plus

Only our balms and salves contain beeswax; all other products in our line are vegan and cruelty-free.

Where are you located? Plus

We are based in the United States 🇺🇸, and all our orders are shipped from Miami, Florida.We ship throughout the entire U.S. and to several countries around the world, including Colombia 🇨🇴.

Can I use the products if I’m pregnant? Plus

Yes! 🌸 Most of our products are completely safe to use during this special stage.
You can use the following with total peace of mind:
• 🌿 Elixir Divino
• 🧼 Natural Soaps
• 🌸 Natural Deodorant
• 💧 Hyaluronic Acid
• 🍊 Vitamin C Serum
• 🌹 Rose Water
• 🌺 Rose, Sandalwood & Geranium Water

⚠️ Important:During pregnancy, please avoid our two products that contain retinol:• Anti-Aging Moisturizer• Eye Contour Cream

Do you offer international shipping? Plus

Yes, we ship worldwide 🌎Except to Spain and Canada, due to high customs costs in those countries.At checkout, you can choose the shipping method that best suits your needs 🚚✨

Where can I check the status of my order or file a claim? Plus

If you need information about your order or wish to file a claim, please contact us at:
📩 soycliente@terramistica.us
Our team will be happy to assist you.

Can I modify or cancel my subscription? Plus

Of course! You can do it directly from your account.
Here’s a quick guide:

  1. Log in to your account using the same email you used for your subscription.
  2. Go to “My Subscriptions” (or “Subscriptions”).
  3. Select the subscription you want to modify or cancel.
  4. Click “Edit” or “Cancel Subscription” and follow the steps.
What makes Terra Mística different? Plus

Terra Mística was born from the desire to transform the way we care for our skin and our bodies.
Our products are:
• 🧪 Clean and conscious skincare
• 🚫 Free from endocrine disruptors
• 🐰 Cruelty-free
• 🌱 100% vegan
• 🌿 Made with the purest organic raw materials

Each formula reflects our commitment to health, natural beauty, and respect for life and the Earth 🌎✨

Can I get personalized skincare advice? Plus

Yes! 🧡We offer personalized consultations via WhatsApp to help you choose the products that best suit your skin.If you have any questions after visiting our website, send us a message — we’ll be happy to guide you.